Frequently Asked Questions – Femmelabel.com

1. What sizes do you offer?

Most of our items are available in sizes S–XL, depending on the product. You can find detailed size information in the Size Guide on each product page.

2. How long will it take to receive my order?

• Standard shipping to the UK and Ireland typically takes 5–10 business days.

• Premium shipping with insurance is available for faster delivery.

3. Can I change or cancel my order after placing it?

Changes or cancellations are only possible if your order has not yet been processed or shipped. Contact us as soon as possible at hello@femmelabel.com.

4. What do I do if I receive a faulty or incorrect item?

Please email us within 7 days with photos and your order number. We will arrange a replacement or refund.

5. Do you offer returns?

Yes — returns are accepted within 30 days if items are unworn, unwashed, and in original condition.
Return shipping is the customer’s responsibility unless the item is faulty.

6. Do you deliver to Ireland?

Yes, we deliver to both the UK and Ireland. Irish orders may be subject to customs charges depending on local regulations.

7. Are the colours accurate to what I see online?

We strive to show true-to-life colours, but slight variations may occur due to lighting or screen settings.

8. Are your products warm enough for autumn and winter?

Yes — our knitwear, sweaters, and cardigans are carefully selected for cooler seasons and everyday comfort.